Refund & Cancellation Policy

1. Refund window

If Pro is not what you expected, you can ask for a full refund within 7 days of your first Pro purchase. Write to us from the email address on your account and we will refund the whole amount. You do not need to give a reason.

This 7-day window applies to your first purchase only. Renewals — whether paid manually or charged automatically — are not refundable, because you are told before each renewal and can cancel beforehand.

2. Duplicate and failed payments

If you are charged twice for the same period, or money leaves your account but Pro is not activated, tell us and we will refund it in full. This is not subject to the 7-day window and applies at any time.

A payment that fails at the bank is usually reversed automatically by your bank within 5 to 7 working days without any action from us.

3. Cancelling automatic renewal

If you chose automatic renewal, you can cancel at any time from your account settings. There is no cancellation fee and you do not need to contact us to do it.

Cancelling stops all future charges. It does not refund the period you are currently in — Pro stays active until that period ends, and then your account returns to the free plan. Nothing is deleted when this happens: your saved batches, tracked bills and history stay where they are, and the free plan's limits apply only to adding new ones.

Before every automatic charge, you receive a notification at least 24 hours in advance, as required by the Reserve Bank of India. You can also cancel the mandate directly in your UPI app or with your bank.

4. How refunds are paid

Approved refunds go back to the original payment method — the same card, UPI ID or bank account you paid from. We cannot send a refund anywhere else.

We start the refund within 2 working days of approving your request. It then usually takes 5 to 7 working days to appear in your account, depending on your bank. Pro access ends when the refund is started.

5. Government staff discount

The discounted rate for verified Andhra Pradesh government staff applies from the point your verification is approved onwards. It is not applied backwards, and we do not refund the difference on a subscription you bought at the standard rate before being verified.

If verification is refused, you keep whatever subscription you have already paid for at the standard rate. Nothing is charged for verification itself, whatever the outcome.

6. Service interruptions

This site reads from the official Andhra Pradesh CFMS portal, which is operated by the government and not by us. If that portal is down, slow or changes without notice, parts of this service may stop working for a while. We do not refund for outages caused by the CFMS portal, because it is outside our control.

If our own service is unavailable for an extended period, write to us and we will extend your subscription by the time you lost.

7. How to request a refund

Email support@cfmsbillsstatus.online from the address registered on your account, with the payment reference shown on your Razorpay receipt. We reply within 2 working days.

You can also reach us through the contact page.